What to do if you feel something has gone wrong

Chambers must comply with the complaints handling procedures in  Section D1.1 of the Code of Conduct in the BSB Handbook. All chambers must have a clear and transparent process for handling complaints. It must be:

  • Well publicised
  • Convenient for clients
  • Easy to use (particularly for the vulnerable or those with disabilities)
  • Free, and
  • Prompt and fair.

Decisions must be based on a sufficient investigation of the circumstances. Where appropriate, a suitable remedy should be offered.

Further information about the complaints procedure can be found on the BSB website.